Question 1

Are the prices on the website the prices I'll actually pay?

Accepted Answer

Yes. The price you see on a Nucar vehicle detail page is the selling price before tax, title, and registration. Any applicable rebates or finance incentives are noted on the vehicle page, and our team will walk you through every line of the out-the-door number before you sign.

Question 2

Is there a documentation fee on top of the listed price?

Accepted Answer

Yes, each store charges a documentation fee, but the amount varies by location and state — there is no single flat fee across the group. The exact doc fee for the store selling the vehicle is shown on the vehicle detail page and on that store's location page

Question 3

Can I buy a car online without coming to the store?

Accepted Answer

Yes. You can hold a vehicle, get an instant trade offer, get pre-qualified for financing, and sign most paperwork online. We can deliver to your home or have everything ready for a 30-minute pickup at the Automall.

Question 4

How do I schedule a test drive?

Accepted Answer

Open any vehicle on the site and use the contact or schedule button, or call the store listed on the vehicle page. We'll have the car detailed, fueled, and waiting when you arrive.

Question 5

Can I put a vehicle on hold?

Accepted Answer

Yes. A small refundable deposit holds any in-stock vehicle for up to 48 hours while you arrange financing, a trade-in appraisal, or travel to the store.

Question 6

Do you sell to out-of-state buyers?

Accepted Answer

Yes. We regularly deliver across Pennsylvania, Maryland, New Jersey, and Virginia, and we handle out-of-state titling and temporary tags. Ask the store about delivery fees for your zip code.

Question 7

What if the vehicle I want isn't in stock?

Accepted Answer

Tell us what you're looking for and we'll search the shared used inventory across all four Nucar Automalls, check incoming new allocations from the manufacturer, and notify you the moment a match arrives. For new vehicles we can often factory-order to your exact spec.

Question 8

Should I lease or buy?

Accepted Answer

Lease if you like driving a new vehicle every two to four years, want a lower monthly payment, and drive predictable mileage. Buy if you plan to keep the vehicle long-term, drive a lot of miles, or want to build equity. We're happy to run both numbers side by side.

Question 9

How many miles can I drive on a lease?

Accepted Answer

Standard leases are 10,000, 12,000, or 15,000 miles per year. You can pre-purchase additional miles at a lower rate up front rather than paying the per-mile overage fee at lease end.

Question 10

What counts as excess wear and tear?

Accepted Answer

Lenders allow normal use. Dents larger than a credit card, tire tread below the legal minimum, cracked glass, torn upholstery, and missing equipment are typically chargeable. We do a free lease-end inspection so you know what to expect before turning the vehicle in.

Question 11

What are my options at the end of a lease?

Accepted Answer

You can return the vehicle, buy it at the residual value listed in your contract, trade it in toward another Nucar vehicle, or extend the lease month-to-month for a short bridge period. We'll reach out roughly 90 days before lease end to walk through each option.

Question 12

Can I end my lease early?

Accepted Answer

Yes. If your equity covers the payoff, you can trade the vehicle in early with no out-of-pocket cost. Bring the vehicle to any Nucar Automall and we'll get you an exact payoff and trade value the same day.

Question 13

Is leasing better for taxes if I use the vehicle for business?

Accepted Answer

Often, yes. Lease payments are typically deductible as a business expense in proportion to business use. We're not tax advisors — confirm with your accountant — but we can structure the lease in your business name.

Question 14

How does the Nucar instant trade offer work?

Accepted Answer

Enter your VIN or license plate on our sell or trade page, answer a few quick questions about condition, and you'll get a real, locked offer in minutes — backed by live market data. The offer is good for seven days at any Nucar Automall.

Question 15

Do I have to buy a car from you to sell you mine?

Accepted Answer

No. We'll buy your vehicle outright even if you're not buying from us. Bring the vehicle and the title (or your loan account info) and we'll cut a check or wire the funds the same day.

Question 16

What if I still owe money on my car?

Accepted Answer

No problem. We'll pay off your loan or lease directly with the lender. If you owe less than the vehicle is worth, the equity goes toward your next vehicle or back to you. If you owe more, we'll show you the difference up front so there are no surprises.

Question 17

How is the offer calculated?

Accepted Answer

We pull live wholesale and retail data for your exact year, make, model, trim, mileage, and zip code, then adjust for the condition details you provide. Because all four Nucar Automalls share inventory, we can often pay more than a single-store dealer.

Question 18

What if my car has damage or mechanical issues?

Accepted Answer

Disclose what you know and we'll factor it in. We buy vehicles in nearly any condition, including those with accident history, mechanical problems, or high mileage. The offer reflects the real condition — no surprises at the appraisal.

Question 19

How is the trade value applied to my new vehicle?

Accepted Answer

Your trade value is subtracted from the price of the vehicle you're buying. In many of the states we serve, you only pay sales tax on the difference between the new vehicle price and your trade, which can save you hundreds or thousands. Tax rules vary by state, so the selling store will confirm exactly how it applies to your deal.

Question 20

Will getting pre-qualified hurt my credit?

Accepted Answer

No. Pre-qualification is a soft credit pull and does not affect your score. A hard pull only happens once you choose a vehicle and submit a full credit application.

Question 21

What credit score do I need to get approved?

Accepted Answer

Our 20/200 lender network works with every credit tier, from excellent to rebuilding. There's no minimum score — approval depends on income, down payment, and the vehicle as well. Visit our financing page to see typical rates by credit tier.

Question 22

Can I get pre-approved before I pick a vehicle?

Accepted Answer

Yes, and we recommend it. Pre-approval tells you exactly what payment and price range you qualify for, so you can shop with confidence. It takes a few minutes online with a soft pull.

Question 23

Do you work with first-time buyers and credit rebuilders?

Accepted Answer

Yes. We have lender programs specifically for first-time buyers and customers rebuilding credit after a bankruptcy or repossession. A co-signer or larger down payment can help, but it's not always required.

Question 24

Can I bring my own financing from my bank or credit union?

Accepted Answer

Absolutely. Bring a check or pre-approval letter from your lender and we'll work with them directly. We'll also quote our lender network alongside so you can compare.

Question 25

How do I schedule service?

Accepted Answer

Book online through the service page, call the service center at any Nucar Automall, or text the store directly. We confirm appointments within an hour during business hours and offer early-bird drop-off and after-hours key drop.

Question 26

Do I have to bring my car to the store I bought it from?

Accepted Answer

No. Any Nucar Automall can service vehicles we sold, and our certified technicians service every major brand we carry. Use whichever location is most convenient.

Question 27

Do you offer loaner vehicles?

Accepted Answer

Yes, for warranty work, recalls, and most service visits expected to take more than half a day. Request a loaner when you book your appointment so we have one reserved for you.

Question 28

What is the 20/200 Protection Plan?

Accepted Answer

20/200 is our complimentary protection plan included with qualifying vehicles: up to 20 years or 200,000 miles of powertrain coverage at no extra cost. See the 20/200 page for full eligibility and coverage details.

Question 29

How do I check if my vehicle has an open recall?

Accepted Answer

Give us your VIN and we'll check every open manufacturer recall in seconds. Recall repairs are always free regardless of where you bought the vehicle.

Question 30

Do you sell genuine OEM parts and accessories?

Accepted Answer

Yes. Every Nucar Automall stocks genuine factory parts and accessories for the brands sold at that location, and we can order anything we don't have on the shelf — usually next business day.

Question 31

What is a Nucar Automall?

Accepted Answer

Each Nucar Automall is a single location that houses multiple franchise brands under one roof, sharing one used-vehicle inventory, one service drive, and one customer team. It means more choice for you and a simpler experience — one stop to compare brands side by side.

Question 32

Where are the Nucar Automalls located?

Accepted Answer

We operate four Automall hubs: Tilton, St. Albans, Allentown, and New Castle. See the locations page for addresses, hours, brands carried at each location, and directions.

Question 33

Which brands do you sell?

Accepted Answer

We carry a wide mix of mainstream and premium brands across the four Automalls. The exact lineup varies by location — check the locations page or each vehicle's detail page to see which Automall has it in stock.

Question 34

What are your hours?

Accepted Answer

Sales hours are typically 9 AM to 8 PM Monday through Saturday, with shorter Sunday hours at most stores. Service hours start earlier on weekdays. Confirm the exact hours for your store on the locations page.

Question 35

How do I contact a specific store?

Accepted Answer

Each Automall has its own phone number and direct contact form on its location page. You can also reach the Nucar team at 1-800-555-NUCAR or hello@nucar.example for anything that crosses stores.

FAQs and support

Buying a car

Are the prices on the website the prices I'll actually pay?

Are the prices on the website the prices I'll actually pay?

Is there a documentation fee on top of the listed price?

Is there a documentation fee on top of the listed price?

Can I buy a car online without coming to the store?

Can I buy a car online without coming to the store?

How do I schedule a test drive?

How do I schedule a test drive?

Can I put a vehicle on hold?

Can I put a vehicle on hold?

Do you sell to out-of-state buyers?

Do you sell to out-of-state buyers?

What if the vehicle I want isn't in stock?

What if the vehicle I want isn't in stock?

Leasing

Should I lease or buy?

Should I lease or buy?

How many miles can I drive on a lease?

How many miles can I drive on a lease?

What counts as excess wear and tear?

What counts as excess wear and tear?

What are my options at the end of a lease?

What are my options at the end of a lease?

Can I end my lease early?

Can I end my lease early?

Is leasing better for taxes if I use the vehicle for business?

Is leasing better for taxes if I use the vehicle for business?

Trade-in and selling us your car

How does the Nucar instant trade offer work?

How does the Nucar instant trade offer work?

Do I have to buy a car from you to sell you mine?

Do I have to buy a car from you to sell you mine?

What if I still owe money on my car?

What if I still owe money on my car?

How is the offer calculated?

How is the offer calculated?

What if my car has damage or mechanical issues?

What if my car has damage or mechanical issues?

How is the trade value applied to my new vehicle?

How is the trade value applied to my new vehicle?

Financing and credit

Will getting pre-qualified hurt my credit?

Will getting pre-qualified hurt my credit?

What credit score do I need to get approved?

What credit score do I need to get approved?

Can I get pre-approved before I pick a vehicle?

Can I get pre-approved before I pick a vehicle?

Do you work with first-time buyers and credit rebuilders?

Do you work with first-time buyers and credit rebuilders?

Can I bring my own financing from my bank or credit union?

Can I bring my own financing from my bank or credit union?

Service, parts, and maintenance

How do I schedule service?

How do I schedule service?

Do I have to bring my car to the store I bought it from?

Do I have to bring my car to the store I bought it from?

Do you offer loaner vehicles?

Do you offer loaner vehicles?

What is the 20/200 Protection Plan?

What is the 20/200 Protection Plan?

How do I check if my vehicle has an open recall?

How do I check if my vehicle has an open recall?

Do you sell genuine OEM parts and accessories?

Do you sell genuine OEM parts and accessories?

About Nucar and our locations

What is a Nucar Automall?

What is a Nucar Automall?

Where are the Nucar Automalls located?

Where are the Nucar Automalls located?

Which brands do you sell?

Which brands do you sell?

What are your hours?

What are your hours?

How do I contact a specific store?

How do I contact a specific store?

Still have questions?

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